Refund policy

Refund policy
Cancellation Policy

 At LEAIJIAFY, customer satisfaction is always our top priority.

 Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. If you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.

 If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! 
Please feel free to email us leaijiafy@gmail.com, if you have any issues with your order! 

HOW TO REACH US?

Contact us by email leaijiafy@gmail.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect, or not-as-described items, please send us a clear picture or video of the problem.

OUR SOLUTIONS:

-Leaijiafy's Responsibility:

 If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful, and we will need you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.

Customer's Responsibility: 

 If the customer has ordered an incorrect product, we can't allow a return. In this case:
(1)For an exchange, the customer will be responsible for the shipping fee to send it back to us. 

(2) For the refund, the customer will be responsible for the shipping fee to send it back to us.  If the order has extra freight, like expedited freight, the freight will be paid by the customer. 

Warranty

What does this warranty not cover?
This warranty does not cover any problems caused by Misuse of the product, including commercial use, accidents, abuse, neglect, heat, or humidity.
Modification or any misuse contrary to the intended uses of the product.
Damage caused by other equipment.
Consequential damage, incidental damages, or any costs related to construction, setup, and assembly as incurred by 3rd party involvement.
This warranty applies only to hardware products licensed and sold by LEAIJIAFY. Any manuals, media or documentation are licensed and warranted where applicable pursuant to a separately written agreement.